RECEIVED ORDERS

When you receive your order be sure it is exactly what was ordered before using or washing, if the item is incorrect please email customer service at support@qualitybedcovers.com for assistance. All wholesale sales are final and are governed by each individual manufacturer or distributor in which item has been produced or shipped from.

CUSTOMER SERVICE

Contact our customer service if you have any questions 24 hours a day 7 days a week including holidays for a prompt response at support@qualitybedcovers.com

SHIPPING

Most Items will ship within 2 to 15 business days. Holiday seasons, large orders, custom items, special orders and out of stock items may take longer. In addition, please allow up to 7 business days from the day your order has been shipped for UPS Ground, FEDEX deliveries to be delivered within the continental United States. Overseas shipping can take 4 to 10 weeks for delivery depending on method of shipping once shipped. Not all items are available for U.S. Mail shipping. Incorrect addresses will be subject to a $5.00 UPS correction fee. Signature required option is available for UPS shipments upon request only.

RETURNS/ CREDITS

Customer is responsible for return of product(s) to correct return address and all returns must be issued a return authorization by each individual manufacturer or distributor in which item has been produced or shipped from. Returns received used or without original packaging per QUALITYBEDCOVERS.COM  will not be accepted unless defective. Please email customer service support@qualitybedcovers.com  prior to return for return address and authorization, returns received without proper authorization will not be accepted.  All velvet items, hand crafted quilts, special order bed skirts, special order canopy tops, special order bedspreads, Italian Linens, canvas & vinyl futon bedding, vinyl bean bags-chairs,  and "Special Order" items are non returnable. Sheet sets not defective, feather bedding, fiber beds and Goose Down items are non returnable if removed from the package it was shipped in. Silk bedding not defective are non returnable if removed from the package it was shipped in. 

DAMAGES/EXCHANGES/REPLACMENTS/DEFECTS/CLAIMS/WARENTIES

All items are warranted for 30 days from date of receipt by customer. Items for exchange must be issued an exchange number and items must be in original resaleable condition and not to have been used or washed per QUALITYBEDCOVERS.COM policy. Returnable items which are defective will be issued a full credit if not replaced or exchanged, defective items which are non-returnable will be replaced only. Customer is responsible for return of defective item per QUALITYBEDCOVES.COM return policies. A full refund will be issued for item deemed defective if replacement is not possible. Items under warranty which are claimed to be defective and items for exchange must be issued a return authorization number and return instructions by QUALITYBEDCOVERS.COM. Wrinkling of fabrics may be common for most 100% cotton, Silk and Bridal Quality Satin materials. QUALITYBEDCOVERS.COM and its manufacturers are not responsible for normal wear & tear, abuse, mistreatment, damages due to washing and shredded or worn fabrics in areas of usage. If you received a damaged or incorrect item or have any questions, please email support@qualitybedcovers.com

CANCELLATIONS

Cancellations will be accepted prior to shipping of order by contacting support@qualitybedcovers.com.  If an order has already been shipped or was not able to be canceled due to shipping procedures then the customer will be responsible for return of item(s) per QUALITYBEDCOVERS.COM product and/or return policy. All Bridal Satin items, Special Order Satin and Italian Linens may be subject to a 15% cancellation fee after 5 days of ordering, item may not be cancelled if order is already in production or if shipped

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SHIPPING STATUS

You may e-mail support@qualitybedcovers.com for status inquiries. Please provide name and item number item, and brief description of items ordered. Tracking numbers may not be available for all shipments, if an order has been shipped and is past due for delivery, mis-delivered or possibly lost by the shipping company, you may contact support@qualitybedcovers.com to have the package tracked.